Terms of Service

1. Acceptance of Terms

By accessing or using CareGuide ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

CareGuide provides a platform for skilled nursing facilities to capture, organize, and share workflow guidance. The Service allows staff to record demonstrations and access structured, searchable training content.

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. User Content

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to host, store, and process that content to provide the Service. You are responsible for ensuring your content does not violate any laws or third-party rights.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload content that infringes intellectual property rights
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Upload content that violates privacy regulations or patient confidentiality requirements

6. Healthcare Compliance

Users in healthcare settings are responsible for ensuring their use of the Service complies with applicable healthcare regulations, including privacy and confidentiality requirements. CareGuide provides tools to support compliance but does not provide legal or compliance advice.

7. Payment Terms

Paid features are billed according to the pricing plan selected. Fees are non-refundable except as required by law. We reserve the right to modify pricing with reasonable notice.

8. Limitation of Liability

To the maximum extent permitted by law, CareGuide shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. The Service is provided "as is" without warranties of any kind.

9. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms and updating the "Last updated" date. Continued use of the Service constitutes acceptance of modified Terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us at: [email protected]