Privacy Policy

1. Introduction

CareGuide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal information you provide when creating an account (name, email, organization)
• Workflow recordings and training content uploaded to the platform
• Usage data and analytics about how you interact with our services
• Device and browser information for security and optimization purposes

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and organize workflow recordings into structured guidance
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

5. Privacy in Healthcare Settings

CareGuide is designed with resident and staff privacy in mind. We provide tools and guidance to help facilities capture workflow recordings in a manner that respects privacy requirements. Facilities maintain control over their content and are responsible for ensuring recordings comply with applicable regulations.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at the email below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]